Do You Have ?
Any Questions

At Team Youphoria Outbound, we’re committed to ensuring your team-building experience runs smoothly and effectively. Here are answers to common questions.

01. Can I choose a mix of experiences/activities across the categories?

Absolutely! We encourage you to customize your program by selecting activities from different categories to suit your team's needs. However, training programs are strictly to be run by itinerary although in some cases experiences/activities are excluded from repetition.

02. Do I have the flexibility to reschedule the program's booking in unforeseen circumstances?

Yes, we understand that unexpected situations can occur. Please contact our team, and we'll work with you to reschedule your booking. Your booking amount can be used in the next 90 days but in no case refund is sanctioned.

03. What happens if additional guests are expected from the original numbers?

If you anticipate more participants than originally planned, we can accommodate up to ±5 participants, let us know in advance. We'll accommodate your additional guests and adjust the arrangements accordingly. If there is on-the-spot additional for in-person events that can be accommodated but KIT-based addition is not permitted unless the KIT items replacement is easily available in household items.

04. Do we need to carry any gifts for the teams or the winning teams?

While it's not mandatory, you're welcome to bring gifts if you'd like to reward your teams. We can also assist you in arranging these if needed. Nevertheless, we reward winning teams with small handouts.

PAYMENTS

01. What is the payment policy of Team Youphoria?

Our payment policy is outlined in your contract. Typically, we require a 100% deposit to secure your booking in any channel, with the balance due a week before the event. Details can be found in your agreement.

02. Our corporate policy does not align with Youphoria. What options do I have?

We understand that corporate policies may vary. Please reach out to us, and we'll work with you to find a mutually agreeable solution. But in terms of payments, 100% of payments are to be paid in advance unless yearly calendar agreement terms which nearest quarter is the deadline to continue the rest of the calendar training teams on the calendar.

03. What happens to the paid amount in case of rescheduling or cancellation?

In the event of rescheduling or cancellation, our terms and conditions regarding adjustment in the coming 90 days credit will be applied as per your contract. You can reschedule 4 business days before the event date. Refund against cancellation is allowed 30 days prior to the date of the event, 3 days or no show the full amount will be forfeited, and the same day’s business is lost forever if canceled.

04. How do I pay for additional guests apart from the original number?

Additional guests can be accommodated, and any associated costs will be added to your final invoice, which will be cleared before events start. We'll guide you through the payment process.

PARTICIPANTS AND TEAMS/FORMATION

01. Do we need to share the participants' list with Youphoria?

Sharing the participant list is not mandatory but can help us tailor the experience to your team. Age and gender can help while drafting the experiences/activities to make sure 100% engagement is happening and everyone can participate. We treat all information confidentially.

02. We prefer forming our teams in smaller groups; can we do this?

Certainly! We can adapt our team formation process to align with your preference for smaller groups. This one is certainly your call as you see fit and we can assist you with parameters. If not by default we make it for you in team games seeing age, gender, hierarchy, function, and behavior.

03. What happens to the team formation if participants drop from their original numbers?

If participants drop out by far margin, we'll work with you to adjust team formations to ensure a balanced and enjoyable experience for everyone. If the difference is negligible we will carry out as planned.

LOGISTICS

01. For in-person events, how do logistics work?

Our logistics team will coordinate all the necessary arrangements in terms of material, transport, etc. for your in-person event. All the setups will be erected and laid down before you can start to ensure everything runs seamlessly from start to finish.

02. Do we need to arrange any materials for the events?

We'll provide you with a list of any materials or items you might need to prepare. Our team can assist in sourcing these materials if necessary. Otherwise, we are almost ready for what we may need.

03. If the event location is outside the city limits, what provisions and assistance are needed from our end?

For events outside city limits, we'll work closely with you to plan transportation, accommodations, food, and any special requirements to ensure a successful event.

04. For pocket-size pecking and in-office or office premises events, what provisions are needed?

The specific provisions for small-scale or in-office events will be discussed during the planning process, tailored to your requirements.

HELP

01. How do I contact the support center?

Our support center can be reached through the contact details provided in your booking documents. We're here to assist you with ease. Your closest contact would be the client success team which is available from morning 8 to evening 8. At the time of the event follow the same in addition to this you are shared with the logistics team contact details who are on the ground to ensure seamless experiences.

02. What happens if the events facilitator, coordinators, or logistics team does not reach the location on time, and the time frame is running out?

Rest assured, our team is committed to punctuality. In rare cases of delays, we'll communicate with you promptly and work to resolve any time constraints.

03. My issue is not listed here, what do I do?

If your question or concern is not addressed in this FAQ, please don't hesitate to reach out to us directly. We're here to provide personalized assistance and support for any unique situations you may encounter.

04. Can I make a last-minute change in the program from the original itinerary?

We'll do our best to accommodate last-minute changes whenever possible. Please inform us as soon as you can, and we'll assess the feasibility.

05. What happens if my connection is lost, and any individual from participant to host/facilitator is missing from the virtual event room?

In case of technical issues or missing participants, our tech support team will assist in reconnecting everyone to ensure a smooth virtual event experience.

    More Questions ?